SHIPPING POLICY
Effective Date: 16th of September 2024
Thank you for shopping at The Collectors Dealer! We are committed to providing a smooth and efficient shipping experience for our customers. Please review our shipping policy below.
1. Shipping Locations
1.1. We currently ship to addresses within Australia. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods and Costs
2.1. Shipping Methods: All orders are shipped with Australia Post, which we offer several shipping options, including standard and express delivery. Shipping methods available will be displayed at checkout.
2.2. Shipping Costs: The Collectors Dealer provides variable pricing for both standard and express delivery within Australia. All shipping costs are calculated based on the weight of your order, size and delivery location. The total shipping cost will be displayed at checkout before you confirm your order.
3. Processing Time
3.1. Order Processing: Orders are typically processed within 1 to 2 business days (Unless the order has PREORDER items on it and therefore the full order will be sent once the PREORDER item(s) have arrived. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
3.2. Order Confirmation: You will receive an email confirmation once your order has been processed and shipped, along with tracking information if applicable.
3.3. For all orders placed on the Friday after 12pm (Melbourne Time) these will be dispatched no later than the following Monday (unless its a Public Holiday).
3.4. Our handling time may increase to handle peaks in demand, main product releases and pre-releases. We endeavour to manage this, but due to this our handling time can be up to 5 business days from order.
4. Delivery Times
4.1. Estimated Delivery Times: Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times are as follows:
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Standard Shipping: 5 to 8 business days
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Express Shipping: 2 to 3 business days
4.2. Delays: While we strive to meet delivery estimates, we are not responsible for delays caused by shipping carriers or other factors outside of our control.
5. Tracking Your Order
5.1. Once your order has shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to monitor the status of your delivery on Australia Posts website.
6. Delivery will be up to the Receivers Discretion:
6.1. If the receiver is not home, it is up to Australia Post's discretion to either safe-drop the parcel at the property out of view from the street or hold it at the nearest Post Office awaiting pick-up.
6.2. IMPORTANT - The Collectors Dealer, will not be liable for any lost, stolen or damaged products if Australia Post choses to leave the parcel at the property. This is up to the discretion of the receiver to be home when the parcel is due to arrive. No refund will be offered.
6.3. The Collectors Dealer, will also not be liable for any lost orders caused by Australia Post during transit. No refund will be offered.
6.4. You can reduce risk of lost in transit or stolen from property by requesting the order to be sent to a PO Box, Parcel Locker or your local Post Office. Please read the below for further information:
https://auspost.com.au/delivery-options
7. Delivery Issues
7.1. Missing or Lost Packages: If you believe your package is missing or lost, please contact us at support@thecollectorsdealer.com.au. We will assist you in resolving the issue with the shipping carrier.
7.2. Incorrect Address: Please ensure that the shipping address provided at checkout is correct. We are not responsible for delays or issues resulting from incorrect or incomplete address information.
8. Returns and Exchanges
8.1. Please refer to our [Returns and Exchanges Policy] for information on returning or exchanging items.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
The Collectors Dealer
Melbourne, VIC, Australia
support@thecollectorsdealer.com.au
Thank you for choosing The Collectors Dealer!